BOOK ONLINE

When booking at Civello Salon & Spa, you are agreeing to adhere to our Salon & Spa Policies

Booking your appointment at Civello Salon & Spa has never been easier – our online booking system allows you to schedule your desired services with just a few clicks. Choose your preferred date and time, select from our array of services, and let us take care of the rest. Enjoy the convenience of planning your beauty journey from the comfort of your own space.

TORONTO / OAKVILLE

VANCOUVER

SALON & SPA POLICIES

CANCELLATION POLICY

Civello Salon & Spa requires a 24 hour notice for cancellation or changes to your scheduled appt to avoid a cancellation fee. Guests cancelling less than 24 hours of their scheduled appointment are subject to a cancellation fee of 50% of their scheduled service.
When booking a same day appointment or within a 24 hour time frame, we kindly request that you provide us with 3 hours notice of any cancellation or change to your appointment to avoid a cancellation fee. Civello Salon & Spa recognizes that although unforeseen emergencies do happen, we reserve the right to enforce our cancellation policy when it has happened on more than one occasion. Please call or email as soon as you know you cannot make your scheduled appointment. Cancellations and missed appointments leave gaps in the stylists’ schedules that cannot be filled without timely notice and prevent us from being able to accommodate other guests waiting for appointments. As a courtesy, we send a confirmation email or SMS 48 hours before your scheduled appointment. However, if we are unable to reach you, please remember it is your responsibility to remember your appointment dates and times to avoid missed appointments, late arrivals, and a cancellation fee.

CORRECTION SERVICE POLICY

Civello Salon & Spa aims to provide the highest quality of service. We require our guests to contact us within 1 week of the performed service if they believe the result is not in line with the agreed upon consultation. An appointment is then made to come in and consult with the salon manager and stylist at which time, an assessment will be done to determine if a correction service is necessary. Please keep in mind, going from darker to lighter tones may result in more than one service to achieve your desired goal.